I plan to file a complaint with FORD Customer Satisfaction Department to this very serious defect which could have caused a serious accident. Previously denied repairs: For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. To 02/19/2017. Fast performance ensures, [50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. Ford Motor Company wants you to have this safety recall completed on your vehicle. Refund requests mailed to this address may take up to 60 days to process. Follow all on-screen prompts/instructions. C-Max. All you need to do is get your VIN number, type it into the search bar on the NHTSA website, and if you see any pending recalls, call Ford customer service at 1-800-392-3673 for further instruction. (Functions vary by models, configurations, and systems. Without traction control. With inflator curtain. Body Control Module, Kit Alarm Keyless Lock Syste. Continental. All our Genuine Control Modules are backed by a Ford Motor Company Nationwide Warranty. E-350 Super Duty. Correct other affected vehicles identified in OASIS which are brought to your dealership. I was driving my 2015 Ford Explorer with approximately 34,200 miles 55-60 mph on us 141 in northern WI when I suddenly lost power steering and traction control. The contact stated that she had researched online and found NHTSA campaign number: 14v286000 (steering) that was similar to the failure experienced. See Performance & security by Cloudflare. all problems of the 2011 Ford Explorer To check compatibility, please contact auteldirect @ outlook . For use with VCM I, VCM II, VMM and VCMM hardware devices only. I found a place that sell me a replacement the not Ford original but they gave me 2 year warranty. I bought this vehicle with 75K miles on it, and it how has 96K. Light control module. Correct all vehicles in your new vehicle inventory before delivery. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. This loads any deleted sessions and allows you to look through them. Replacing the steering gear under program code 15N01 will automatically close Safety Recall 14S06. Please contact an OEMFord.parts representative to verify any information. She said that it happened all of the sudden with little to no warning. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! . Affected vehicles are identified in OASIS. This caused the vehicle to run off the side of the road and strike a wooden pole at approximately 15 mph. The failure mileage was approximately 88,000. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. Explorer. 2021 Ford F-150 Agate Black Metallic XLT Navigation / Navi / GPS, BLUETOOTH, SYNC, BLIND SPOT, Backup Camera / Rear view Camera / Backup Cam, 3RD ROW SEAT, REMOTE START, 4WD, 10-Way Power Driver & Passenger Seats, 3.55 Axle Ratio, 8 . This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. Diag showed DTC code recommending Steering Gear replacement with no specific error fault identified - advised repair to be near $2000 out of pocket cost since vehicle just out of 36 month warranty with no guarantee this same situation won't happen again (NHTSA record of incidents shows surprising number of repeat issues even after components replaced). The 2017 model year does have a high count . So the steering column was replaced, but not sure if the issue was resolved. The suspension was repaired as well as the wheel and tire replaced. Voltage control & battery. Recent Arrival! . Camera system. For use withcompatible J2534 hardware devices. Enter the total amount of the rental expense under Miscellaneous Expense code Rental. We use cookies to analyze & improve your experience, & to personalize content and ads. Modules & sensors. Fords remedy instructs dealers to check the PSCM for diagnostic trouble codes (DTC). The contact stated that she had researched online and found NHTSA campaign number: 14v286000 (steering) that was similar to the failure experienced. This could result in the electric power steering assist system shutting down. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. I took it to a Ford authorized dealer as usual and they told me I have to replace the rack and pinion. For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. From 10/47/19. The fact that you cannot safely pull the car off the roadway is so scary that I worry about every Explorer I see out on the road. Please be tenacious and let's make Ford accountable! The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. Links must be helpful to the general public & to a specific resource (like a forum thread), or they will be deleted when we review your link suggestion. Just under the warranty. Related damage requires prior approval from the SSSC. This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians: 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety. Vehicle stayed in manual steering mode rest of way home (slow drive with emergency blinkers on). With power locks. Refer to ACESII manual for claims preparation and submission information. ECU ONLINE CODING&PROGRAMMING IN WHAT SITUATION?1.When replaced a new ECU(coding first,if ecu still not working then coding after programming) 2.Update ECU,due to some of ECU have bugs,so it will cause some fault that difficult to repair. C-Max. Know what's coming with AccuWeather's extended daily forecasts for Beji, West Java, Indonesia. Replacing the steering gear under program code 15N01 will automatically close Safety Recall 14S06. Why Choose LAUNCH scanner X431 PRO5It is the original LAUNCH X431 scan tool, the 2023 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, whichis a worthwhile investment for repair shops and mechanics. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. Sounds like many related issues with 2011 - 2013 explorers. This website is using a security service to protect itself from online attacks. Gt350, gt350r. Reference NHTSA Safety Recall 14V-286. Live Support Mon-Fri 9am-5pm est. 1st time 3 days in shop for Warning Power Steering needs service. We had to have the vehicle towed to the dealer. Gt500. CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. On May 27, 2014 and amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 179,027 model year (MY) 2011 through 2013 Ford Explorer vehicles equipped with electric power assisted steering (EPAS), including 82,328 MY 2011 Explorers that are the subject of PE12-017. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" Transit. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). F250, f350, f450, f550. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained. Modules & sensors, to 07/14/2014. I am about to get it fixed when now my wheel won't move at all and needs to be towed. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II LABOR ALLOWANCES). Electric transfer case. The module was reprogrammed to prevent sudden loss of steering assist while driving if a motor position sensor fault occurs. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Frt/side/rear view camera. Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Link must be about this specific problem or it will be deleted it must be free & helpful, like a video or web page or forum thread about this exact problem. If you can access codes from the PSCM module, then the U0131 code is either intermittent or a memory code. No matter how old your car is, if theres a pending recall, the repairs will be handled free-of-charge. . MKC. A. Ford previously voluntarily recalled certain 2011-2013 model year Explorer vehicles to address concerns relating to power steering operation. 1012 388851069618/0201 On your vehicle, the power steering system may revert to manual steering mode while driving due to a steering system sensor fault. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of accident. 2014 ford explorer power steering control module . All 15 crashes involved low-speed impacts with roadside objects during turning maneuvers, resulting in minor vehicle damage or no damage. Without F250, f350, f450, f550. From 7/15/13. Police Interceptor Utility. Starting the vehicle before creating a session will cause errors within the programming inhale process. J2534 Programming with Smart Box 3.0 What is super SmartBox 3.0 VCI? Doing some investigating on the internet there have been many other incidences similar to ours so what's it going to take to get a recall? See less See more . At CARiD you will find the widest choice of premium Ford Explorer Steering Valves, Relays, Sensors & Connectors from world-renowned brands. Upon taking my vehicle to another reputable licensed mechanic, he did a scan of the vehicle, and found that there were other safety codes that popped up during the scan, such as the air bag in the middle, of the middle back seat that is not working, and would not deploy should I have an accident, this was not relayed to me during their recall repairs. Connect IDS and check for DTCs in the PSCM. I did NOT!! Copyright 2019 Ford Motor Company ATTACHMENT IV Page 1 of 1 DEMONSTRATION / DELIVERY HOLD Safety Recall 14S06 Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER Q & A Q1. Parking aid module. Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). Focus Electric. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. Modules & sensors, all. Image processing module a. F-150. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. Power liftgate. ADDITIONAL LABOR TIME If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. The NHTSA is the US gov't agency tasked with vehicle safety. 2015-18, trailer tow module, class 2. Without navigation system. With navigation. Park sensor, without frt park sensors. Upgraded of Autel MS908S Pro/ MaxiCOM MK908P/ Elite, MS908S PRO II is most wanted with level-up performance: User-friendly Android 10 5X faster Octa-core processor 16M Camera Enhanced 2048*1536 display 4G+128GB for fast running & data storage 5G&2.4 GHz Dual WiFi for efficient updatings. Failure Date: 09/05/2018. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. With shelby. 10+ High-end Functions Advanced ECU Codings 36+ Hot Services Full Bidirectional Diagnostics for Tesla & McLaren cars VIN/ License SCAN WIFI Print D-PDU/RP1210 BT506/ MP408/ MV108 supports FCA & RENAULT SGW. Check OASIS to determine eligibility. The contact owns a 2014 Ford Explorer. This information will be available on May 29, 2014. Get notified about new defects, investigations, recalls & lawsuits for the. Any solution? statistics and reliability analysis of the 2015 Ford Explorer based on all problems reported for the 2015 Explorer. When will they recall this problem, when someone dies due to faulty steering? After 5/6/19. For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. What is the problem? Ls6, ls8. Transit Connect van. Reprogram the PSCM using IDS version 91.03 or higher. The failure mileage was approximately 88,000. Those unfamiliar with what unassisted steering on a 5000 lb vehicle feels like would probably conclude that the steering wheel locked. Find Genuine Ford Air Bag Modules, Keyless Entry Modules, Trailer Brake Modules and more at Ford Parts Center. Thank God there was lite traffic that day. MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro, MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer.NOTE: Wireless with advanced networking functions:Built-In Wireless with advanced networking functions and data storage. NOTE: To determine if the owner is eligible for extended coverage, enter the VIN in OASIS and check if program 15N01 is open. a. Transit. 2023 TOP-ENHANCED HARDWARES MAKING MS908S PRO II THE CHAMPIONAutel has upgraded the MS908S Pro to MS908S PRO II with 2023 Enhanced Hardwares & Newest Functions, making it FASTER and SMARTER! Focus. To 2/20/17. This issue that Ford wants to ignore could have easily killed many of people as the steering wheel completely locked-up at a high (legal) rate of speed. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. . F150. The vehicle was not repaired. 5. We don't sell/share your email. i. The steering wheel lockup, would not turn, I had to use all my muscles to turn the car. Explorer. Disconnect the SCCM electrical connectors and position aside the harness. With turbo. More Info. Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 29, 2014. With navigation system. If you wish to contact us through the Internet, our address is: www.Fordowner.com. A. The recall began on July 23, 2014. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Extensive CompatibilityAutel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. MT labor requires prior approval from the Special Service Support Center. The most recently reported issues are listed below. Thunderbird. Without elect. He is a longtime contributor to Vehicle History and a member of the site's original content team when it launched. 198.54.123.248 The vehicle was not repaired. BTW, hope you'll be able to understand the foreign person at the customer service number that enters your info into their computer terminal, or reads the response remotely inputed from Fords regarding your case (based on whatever the foreign national has written to describe your situation) also there is no immediate manager or representative at Fords "NON-Customer Service" to be transferred to for further discussion or resolution of the case - nicely done to further alienate your customers in need. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 14S06-S3 CPR 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. ADVANCED ECU CODING, CUSTOMIZE YOUR CARSAutomotive diagnostic scan tool MS908S Pro II features Advanced ECU Coding, so you can use it to customize your cars as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).Compatible with BENZ, BWM, VW, Audi, Skoda, etc. The contact stated while driving 25 mph, the vehicle lost power steering functionality. Corsair. I have owned a lot of vehicles and currently own 6 Cars or strucks and 5 box trucks and have never had to replacer a steering rack/column. Modules & sensors, without side camera. damping susp. Town Car. Dealership quoted $2500 to fix. CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE. F150. The manufacturer was not made aware of the failure. To 3/16/15. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) 2019-21. hands free lift gate without trailer pkg. Without hands free. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of July 21, 2014. New! Search CarComplaints.com for these popular complaint phrases CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. and next second no steering. From 11/28/16. Requests for approval after completion of the repair will not be granted. My vehicle has not been drivable for the past 6 months due to the $2400 repair cost. Receivers and modules, sync, with navigation. FSA VIN LIST ACTIVATED? This service will be performed free of charge (parts and labor). If you still have any questions or concerns you can call our Ford Parts Specialists at 844-987-FORD and we'll help you find the correct module for FREE! 3.7l. Certain 2011-2013 Model Year Explorer Vehicles F250, f350, f450, f550. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. No matter where you live in the US you're covered by Ford Parts Center. F150. The daily rate can include applicable taxes but are not allowed to exceed the stated daily rate. e. Once the session is loaded, the failed process should resume automatically. All in one kit. 2012 Explorer-Power steering assist fault. OWNER REFUNDS (continued) Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Modules & sensors, with side camera. The manufacturer had been informed of the failure however, the contact was informed that the VIN was not included. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. 4. NOTE: J2534 CANNOT directly work with these single devices. So, technically, Autel engineers can help you bind J2534 with your devices. For additional information, refer to Workshop Manual (WSM) Section 211-00. SERVICE ACTION Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). Ccd control module. My wife is very, very concerned about driving the vehicle now because this is her daily driver and we have a 6 yr. old that is always with her and that really scares her if it happens again. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. 2013-19 receiver, interface #3, sync. Owner Letters will be mailed the week of July 20, 2015 to notify customers of the extended coverage. Hard power steering Traction control light onWarning light: services electric power steering.Replace a new module/motor and reprogram. Here are some helpful search tips: **We strive to have our data up to date and accurate. Dated July 1, 2015 . NOTE: Calibration files may be obtained at www.motorcraft.com. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). F250, f350, f450, f550. If any loss of steering assist DTCs are present and program 15N01 is open, replace the power steering gear assembly at no charge (parts and labor) to the vehicle owner. Exc.Traction Control. The contact owns a 2015 Ford Explorer. Without keyless entry/start. This product was presentation was made with AAWP plugin. CLAIMS PREPARATION AND SUBMISSION Enter claims using Direct Warranty Entry (DWE). S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Order your parts requirements through normal order processing channels. Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). I was able to restart and get my steering back to get home. It's not us. To 2/26/18. Front. F150. Box 6251, Dearborn, MI 48121- 6251. They called FORD Support and they were told to not replace it and to continue to drive the vehicle to see if it would come back on. They could not guarantee me that the issue would not happen again. While the issue wasnt addressed until a few years after the debut of the 2011 Explorer, the NHTSA ran an investigation in 2012 and found that the power steering problems posed a legitimate safety risk. I asked them why this has not been deemed a recall for my Ford product, as this was a previous recall in earlier models, and they told me that they do not issue recalls, that Transportation Canada decides on recall issues, and that they are VIN specific, soI made a formal complaint to Transportation Canada, and I am awaiting a response, as I refuse to fix this issue when it is clearly a Ford defect which Ford is currently being federally investigated for!! From there, youll probably get sent to a nearby Ford dealer where theyll make the appropriate repairs free-of-charge. PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear if certain Diagnostic Trouble Codes (DTCs) are present, regardless of vehicle mileage or warranty start date. Making the decision to repair it ourselves has only been a problem because the part is out of stock everywhere, and even dealerships are having trouble getting a hold of them. Fiesta. h. Near the end of programming, the IDS prompts you to select certain parameters. How long will it take? Rear view camera fixed. Ford issued notices to drivers on July 23, 2014 and began making the needed repairs, updating the power steering control module software. 2023 Vehicle History Inc. All Rights Reserved. I contacted Paramount Automotive Group in Valdese NC to make them aware of this serious problem on August 20, 2019. Ford fixed this without debate but definitely confidence shaking. C-Max. Without turbo. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheel, allowing steering control to be maintained. Disable IDS/scan tool sleep mode, screensaver, hibernation modes. NHTSA ID:PE12017 Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above. LABOR ALLOWANCES Description Program Code Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 14S06 and program 15N01 stays open 14S06 14S06C 0.2 Hours Check for DTCs, replace steering gear, check and adjust toe NOTE: Closes both programs 14S06 and 15N01 15N01 15N01E* 2.3 Hours * For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair.
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