If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). declan195, Cannot send mail The sender address was invalid. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Keep me signed in Help > Create new Email address > Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. Visit our Cookie Consent tool if you wish to opt back in. I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Readers like you help support MUO. Sorry, there is insufficient stock for your cart. There should be no ads using an app/mail client unless it's that app/client providing it. 02-11-2019 Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. You use Android 6 or above. only. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. selection. 02-11-2019 If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Help > Create new Email address >. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Welcome to the Community and thanks for taking the time to post. All postings and use of the content on this site are subject to the. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. However the app does not allow any SSL or authentication settings to be viewed or set. on this or in similar position, please? Jun 2, 2020 1:58 PM in response to declan195. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. Confirm that your incoming and outgoing email server addresses and ports are correct. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. It may be a problem with the email provider's server, your email account, or your network connection. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. How do I access contacts from my email account. Re: Mail apps not working. I spoke to BT who have had a lot of complaints they said . Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. To clear the cache: For best performance, you should keep your apps up to date. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. If that changes, we will tell you about it here. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. * For Samsung Supplies information go to: * For S.T.A.R. - edited Copyright 1995-2023 SAMSUNG All Rights Reserved. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . on There is no facility on the BT website to just get a new password specifically for my email address. Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. I am using the mail.btinternet.com settings with the right port numbers. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. Del Boy Trotter, User profile for user: Right now,you can only add extraBT emails to your app (i.e. Select Manage Accounts and select your email account. 15h08. (Email works fine on laptop). I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. ask a new question. Is this genuine or a scam? I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. 11h35. If you have an Android device, check your user guide for instructions on how to update the operating system. I may need to update or rollback via APK to a version that is not in PlayStore. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? So, just to help me understand, does anyone know when will btinternet customers have the ad. BT support said known SIP outage. I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. This board is the place to post your questions about BT Email. If you know of any successful resolution that is working, please let the forum know. if using an app like BlueMail. Hi Peergint, Greetings. - last edited on When your phone downloads an email, it takes up some space on your device's memory. If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. 14-06-2020 To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Thank you. Go to Settings -> Manage Accounts -> Add account 2. Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. StephenM BT WebMail won't allow login, just the spinning wheel of doom. You can then delete the account as necessary. Thanks I have given up trying to use a client. Keeps coming up token expired and I have to sign back in again. 15-06-2020 If it still doesn't work, click Restore. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? 16h36. For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different There are two ways to do this: Add account on the BT Email app 1. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Deleted my previous bt account and yahoo account. Select Change mailbox sync settings > Advanced mailbox settings. 02-11-2019 21-02-2020 The first time you use the My BT App, you'll need to log in using your BT ID and password. Choose the email account where you have sync issues. Step 1: Update your Gmail app To get the latest fixes on problems with sending or receiving mail, update your Gmail app. Put my existing email address into the new account and all working now. - No need to worry - our world-class cyber security protects your email to give you . This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". A forum where Apple customers help each other with their products. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. 14h10 Mailbird 3 steps. 9h04. Remember, precise steps vary from device to device. 21-02-2020 on Is there one? status pagina, User reports indicate possible problems at BT. I have spoken to bt and went through deleting and adding back my account but does not work. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. Also make sure you're using the latest operating system for your device. Once youve activated your BT ID, we suggest changing your password. Easy sign-in, Samsung Pay, notifications, and more! !. Keep me signed in Help > Create new Email address > Check out these articles for support. on . User profile for user: I am aware of the link below. FWIW, the issue is not a generic issue and clearly does not affect everyone. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You'll see the total and available memory space on your device. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. Website health monitor DownDetector registered thousands of reports on Thursday. Fix a problem | BT Help Help and support Email Fix a problem What can we help with? If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. The first time you use the My BT App, you'll need to log in using your BT ID and password. Mahesh is a tech writer and editor at MUO. Very frustrating! There are no settings I have changed, no passwords, no upgrades, etc. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Hoping for 4 hour resolution. Remember to update the password everywhere else you use that account whenever you change the password. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone 21-02-2020 The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. Leave it a random time from 1-3 days and do nothing, it fixes itself! I am having the same problem. Your full name. BT internet email problem Hi. Tap the Account sync option to view all features that you can sync. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. The new account will now appear on both webmail and the BT Email app. Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. I have checked I am using the correct servers etc. 21-02-2020 Select Manage Accounts and select your email account. Check the official It sounds like you are having some issue with your Btinternet account. You need a compatible smartphone or tablet on Android 6.0 or above. Please help us improve by selecting a reason below. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. You've been upgraded to our new BT Email service. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on 15-06-2020 While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. This option works just like the regular sync, except you must manually go into the settings and tap an option. Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. Welcome back to the Community and thanks for posting. Email; Billing. When you make a purchase using links on our site, we may earn an affiliate commission. If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. Step 2: Restart your device Step 3: Check your settings Check if. Premier Mail - email addresses missing, unable to recently stopped receiving email payslips,although Re: All emails suddenly disappeared from inbox!! 17h39. 15h29. Tap on. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. <3. If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. any proposed solutions on the community forums. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). If any new emails are available, you should see them in your email client. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. They said that server settings were to be Mail.btinternet.com but they were that anyway. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. 17h39, Ive solved it. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 13h18. All Rights Reserved. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. You use IOS 11 or above. We're working on fixing this, so keep an eye out for a new version of the app. Visit the. Keep me signed in. Thank you, I have also reset my account. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. 21-02-2020 Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. I have to keep reinstalling the BT app. Hi. No, its useless. Please contact us via Live Chat for a faster response. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on Just follow the on-screen instructions. I am not using the Yahoo settings for the app. 02-11-2019 Or select the problem you're experiencing below for more information: Get help with forgotten usernames or passwords>, Learn more about repeat log-in failures>. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. on Most email clients have automatic sync enabled so that you can receive emails without any delays. I have a recent problem with my email service. Many customers find that resetting their password fixes their log-in problems. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? 10h11. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. BT Mail app - Same issue since 11th January 2023. This must have been an earlier version as 4.1.27 does not give this option. provided; every potential issue may involve several factors not detailed in the conversations If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. It definitely is BT Yahoos end. Click Save, 1. 03-11-2019 It is common for some problems to be reported throughout the day. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. 21-02-2020 12h17, I've downloaded the BT app and am now receiving my primary email on it. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. I want my BT services to be reconnected or have restrictions lifted. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). Thunderbird 4 steps. Refunds. What is the BT Email app and how do I get it? A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Web mail log in. Restart your phone in Safe mode. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. I have posted the problem on the BT Community, but have still to receive a reply. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . When this happens we'll send a welcome email Are you trying to manually set up your email account on the Windows Mail app? User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Outlook 5 steps. Thanks Matt 0 Ratings Reply Vicks1 Aspiring Contributor on 15-06-2020 12h17 If your email won't sync on Android, we show you several methods to get your emails back on your device. 8h48. Go back to: Help and support More options Ask the BT Community Contact us Scam calls Email clients are now working again. So when you change your password, its important you also update all of the devices you use to access your email account. 14-06-2020 Bradley Foulkes Internet n wifi down in clacton. Choudhary Ateeq BT internet down in west park,Leeds. Support is also available on your mobile device through the Samsung Members App. Does anyone have any other suggestions please?? What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. Also none of the links work in emails. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on on I also have email access on iPad through Apple's native mail app, all with no problems. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. 14-06-2020 I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. This site contains user submitted content, comments and opinions and is for informational purposes I also have email access on iPad through Apple's native mail app, all with no problems. Can you let me know what version of Outlook for Android you are using? I was not aware that the problem had been resolved as you mentioned in your comment. on At some point during one day a couple of weeks ago, the following issues seem to have started: Forget the BT mail app, use Blue Mail. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. Go to Settings, select Accounts from the left hand menu and click Add User profile for user: Sorry to hear that you are having problems with the new BT Mail app. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. i can access mail by web browser, just not on mail apps. In this case, removing and re-adding your account to the app could fix it. How do you rate BT over the past 3 months? Via Press and hold the Power key or Side key. Please check our service status pages>. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It also fails within 24 hours. 14h52 21-02-2020 The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. BT Mobile mostly serves professional clients. Leave it a random time from 1-3 days and do nothing, it fixes itself! Your phone will begin to sync your data, including your emails. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? This may be because these features won't work with all versions of our Hub. on Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. You could have seen the service. Apple disclaims any and all liability for the acts, To delete an account in iOS Outlook It works, downloads email and folders. Using Safe mode will help you figure out if the email app is causing issues with your phone. Facebook I have been unable to send receive emails from my btinternet account . I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. on Looks like no ones replied in a while. My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? 02-11-2019 19h11. Search for your email app using the search feature, or tap your account icon in the upper right and select. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. Follow these links to find the app on Google Play > or in the iPhone App Store >. If you have problems with sending/receiving emails, ask your questions here. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over.
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