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Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. But if you have logged on, all information required will be automatically filled in for you. Add your HSBC credit card to Samsung Pay app to make transactions with your Samsung device in stores or in app. Sometimes, when I use the promotional "Pay with RC" redemption rate, the RewardCash amount that I can enter is always rounded down, such that I am not able to settle the statement or transaction balance in full. Do not jailbreak or root your devices. When do I need the re-authentication code? Yes, you can still use your Mobile Secure Key on any mobile devices that you registered it on prior to 30 July 2021. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. However, HSBC Bank uses different SWIFT/BIC codes for the different types of banking services it offers. What information is shown if I tap the "Account" function? Our website doesn't support your browser so please upgrade. Yes. Go to 'Profile' and select 'Manage devices'. All you need to do is make sure HSBC have your up-to-date contact details. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. If you can't confirm your purchases using the SMS option, we've introduced a new card reader option. This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. Please ask themerchant to follow the instructions on the terminal to complete the transaction. You are reminded to remove all your cards in that device by selecting Remove Card after you tap onto the card. You can only view your registration records on the device with which you use to register the offer. By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. Where can I use contactless payment function in HK? For an easy to follow visual guide, refer to how to generate a security code. For UnionPay Dual Currency Card and HSBC PulseUnionPay Dual Currency Diamond Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. What should I do if it gets lost or damaged? If you are an existing HSBC customer with payroll account in HSBC and hold a HK Permanent ID Card, NO supporting document is required. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Also, you may refer to Visa/ MasterCard/ UnionPay webpage for an up-to-date list of contactless payment merchants. How can I check my contactless payment transactions? Samsung Pay can be used at almost any merchants accepting credit card. We can deliver the one-time passcode to an overseas mobile number as long as it is recorded correctly on our records. If the currency of the credit card is billed, then the transaction amount will be billed to your card account. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. Can I request a replacement? The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Yes, you can redeem RewardCash in HSBC Online Banking. What should I do if I want to trade in my phone or want to send my phone for servicing? No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. We may send you alerts to keep you up to date on your account activities or to check that a transaction is genuine. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. What are the system requirements for the Online Document Submission Service? You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. Do I need to pay an additional fee for applying for the HSBC Premier credit card? or higher. The HSBC/HSBC Amanah Security Device is PIN-protected. HSBC will not charge you any additional fee for using Google Pay. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile number. You won't be able to complete the transaction. I've just updated my mobile number at a branch or on HSBC Online Banking. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. "Amount due" is the net amount you need to pay before the due date in order to fully settle your current statement. The message will ask you to reply to let us know whether the transaction is genuine. You should then compare the outstanding handling fee and early repayment fee and consider carefully before making a decision of repaying early or not. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). The passcode should be 6 digits long and will only contain numbers. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. How long does it take to process my lost/stolen credit card report and issue my replacement card? Can I still use the RewardCash earned with my card via other channels? When there are promotions with designated merchants, the redemption rate may be different and you can learn more about the promotion details by clicking the "gift box" symbol shown on "Pay with RC". Huawei and Honor smartphones, which do not support Google Play Store, Contact our call centre to deactivate your physical Security Device and ask for a new physical Security Device to be sent to you with replacement and delivery charges, After receiving the new physical Security Device, log on to online banking and you'll be prompted to create a new password, Alternatively, you can visit your nearest branch to request a replacement Security Device and then create a password in online banking. Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. Apart from using my contactless payment function in Hong Kong, can I use my credit card with contactless payment function outside Hong Kong? What are the benefits of HSBC Premier Credit Card? If you experience any problems in receiving the one-time passcode, please give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. 3. All you need to do is make sure HSBC have your up-to-date contact details. The Hang Seng bank code is 024. No to use Verified by Visa/ Mastercard ID Check you just need a device you can use to make an online purchase (e.g. Only purchases which are made in HKD or converted into HKD when posted can be offset by using the "Pay with RC" function. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). Will interest be charged on my Spending Instalment Plan? You can report and request replacements via the HSBC HK Mobile Banking app or HSBC Online Banking. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. Once we've received your request, we'll need about 3 working days to process it before you can use the Verification Code for Online Transaction Service with your updated mobile number. You will receive a confirmation page listed the uploaded file name(s) of the document upon successfully upload. Why is my physical Security Device not working anymore? You can fully or partially pay your current statement or an individual transaction in your current or latest statement with your RC. It may have been declined for security reasons, in which case you'll need to make the transaction again. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Scan your HSBC credit card information, or enter the details manually.

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