I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Verification can help ensure real people write reviews about real companies. 2023 Resolver Consumer Online Limited. Its quick, easy and totally free. Bedford Road I bought an annual travel policy with 3 declared medical problems all of which were under control. Best phone call I have made in a long time. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. 0000276322 00000 n Call our contact centre on +34 952 010 057. . Staysure specialises in financial services. Verification can help ensure real people write reviews about real companies. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. The call centre staff were helpful & efficient. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Information provided by various external sources. Hours: 37.5. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. I would definitely recommend this company. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. We're hiring a superstar Group SEO Manager. Here are 8 tips for writing great reviews. declared conditions. Find out how we combat fake reviews. 0000022612 00000 n We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. We have always used Staysure for our travel insurance and have always been satisfied. %PDF-1.5 % 9:00am - 5:30pm. Industry. 0000296574 00000 n 0000015353 00000 n 0000023905 00000 n 3-5 Rushmills Business Park, JO. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. We use dedicated people and clever technology to safeguard our platform. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . Resolver is a totally free service that you can use to complain effectively. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . This cant be added retrospectively. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Good Value. Finished within a few minutes and documents came through safely. Great value with quality extras. Unfortunately Trustpilot does not allow us to post our contact details in these replies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have had an Annual policy with Staysure for the past 3 years. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. Do you agree with Staysure Travel Insurance's 4-star rating? If something does go wrong while youre on holiday, were here to help. Service was second to none. 0000006361 00000 n Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. Their telephone staff are very good with advise and help. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. I will no doubt use you again but do not like being pursued. Hours: 37.5. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. 0000001196 00000 n This can be due to age increase, level of cover and any other changes that may have occurred. Opening Times. So I continued to put in all our medical conditions and it was quite straightforward. I have my household insurance with Staysure and am happy with it. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Thank you Staysure. Most companies seem to make enquiring hard work, and very reasonably priced too. This add-on can help if you have a medical emergency while taking part in winter sports activities. . The Claims dept said I should contact Ms X. Companies can ask for reviews via automatic invitations. 0000020108 00000 n Role Purpose: The Director of Engineering is responsible for the design, development, implementation, and maintenance of the company's technology infrastructure and systems architecture. A Quality Stay at an Affordable Price. Companies can ask for reviews via automatic invitations. 0000020817 00000 n Anyone can write a Trustpilot review. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. Lucy (unsure of surname) was wonderful. Thank you for choosing Staysure Kind regards, Katie. Replies to negative reviews in < 24 hours. Since I was overseas at the time I did not have all my policy details to hand. Please use the following address to get in contact with us. Many thanks. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. Have used before and will continue using. In most cases (excluding motor )I am happy to go with them. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . You've accepted analytics cookies. 0000014277 00000 n The Personal Finance Awards. There quotes are competitive which I have accepted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sign Up For Free G2Crowd Trusted. No administration fee is changed while making changes through MyStaysure. The site was easy accessed & easy to use as Im not very technical. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . Staysure key technologies used on the website. Sat. There is little information from Staysure. We also ensure all reviews are published without moderation. We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. You can change your address by accessing your 'MyStaysure ' Account. You can submit a complaint in writing to [email protected] or via our address: Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB . 0000009570 00000 n Available 24/7, it's the easiest way to view your documents or to make any changes. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. Resolver can help you send your complaints to Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Enquiry Type . We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? We may take up to 7 working days to respond to post. I got no satisfactory answer to my belief that I had 12 months cover incl. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. Rocketreach finds email, phone & social media for 450M+ professionals. Payment through the automated process proved not to be possible. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. At the home of travel insurance, we strive to be the best at what we do. 0000284646 00000 n We also ensure all reviews are published without moderation. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. Access your My Staysure account by logging in here. Continue. Thank you for choosing Staysure! Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. If you need to make a claim, we'll make it as easy and stress-free as possible. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. I shall certainly use this company again, brill. Both our Single Trip and Annual policies have an upper age limit of 85. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . You've rejected analytics cookies. To contact our press team, please email [email protected]. 0000007006 00000 n Needless to say I took out my car insurance through Staysure as well. Over 700 people work across our brands and our head office is in Northampton. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. 202 0 obj <> endobj xref I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. 0000004682 00000 n Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Best regards, Thank you for your comments. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Staysure is a trading name of TICORP Limited. Learn more about Resolver Pro and how to claim your business. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. We also ensure all reviews are published without moderation. | Read 219,221-219,240 Reviews out of 219,250. . Good price and easy to fill in medical history. There are 48 customers that Staysure, rating them as bad. I can confirm that a final written response will be sent to you within the required timeframes. Find out how we combat fake reviews. Staysure has collected 106 reviews with an average score of 2.84. Please complete the security check. Date of experience: April 28, 2023. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. Sat. Have used staysure for a few years now. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Thank you for choosing Staysure and we hope you have a lovely trip. hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| If you need to get in touch, you can find the right team to contact below. 300K+ Plugin Users 47.6177115,-122.2034444 . We use dedicated people and clever technology to safeguard our platform. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Find out how we combat fake reviews. Joanne was excellent at listening and explaining my options for cover. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. 0000266785 00000 n Dear Dudley Baker, Thank you for your comments. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Write to us. We're so passionate about covering pre-existing conditions that we're now . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Not a good outcome regarding her referral. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Aug 7, 2015. This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. They contacted the Doctor and dealt with any queries very effectively. 0000006892 00000 n Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. So you can be confident that youve got the right cover, thats tailored just for you. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. Check out what 268,839 people have written so far, and share your own experience. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Instead, theyre full of the info you need to get things sorted. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Partnerships/Bespoke Events. 0000003360 00000 n We hope you have had some lovely holidays! I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. View job description, responsibilities and qualifications. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. When I complained the agent more or less said" take it or leave it"! The renewal administration works very well. We have used Staysure for quite a number of years now. The quickest way to get in touch is to message us online, this will then email us directly, just click here. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. They weren't sent to her email address, which would have been simple. Thank you for choosing Staysure! However, if you'd rather complain directly, you can use the above address to contact Staysure. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. Dear Michael WilliamsThank you for your comments. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. Don't forget . I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. Ann Gwendolen Roberts. Call our UK contact centres free. Useful. I was extremely impressed to receive the call at EXACTLY the promised time arranged. It can help give you peace of mind when youre going on holiday. Volunteering. 40 reviews. I am also sorry to hear that the cost had increased from previous years you had insured with us. As expected it was expensive. It is a requirement expat policyholders living in Spain need to have a TSE card. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. When I contacted Ms Xabout this, she told me to contact the claims dept. Please check with your phone provider if you are unsure about how much a call will cost. If you would like to discuss this further, please contact our customer experience team on 0800 652 9957 or via email at: social@staysure.co.ukKind regardsKatie. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. After paying for. We hope you still had a lovely holiday! Would recommend to anyone. Staysure PGA Seniors Championship moves to Scotland. The company started trading on 1 June 2004. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . 0000007547 00000 n Sun. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. 0000003186 00000 n It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services.
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