Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch, and more. Do I need an appointment to submit in-store? As a buyer, Rebag makes the process easier for you, too. ein Mensch und keine Maschine sind. Click on an address to check for a stores special or holiday hours. I really love the bamboo design on the handle, the front tie, and gold hardware. A beautiful, designer handbag can take an outfit from average to avant-garde. Rebag should be more transparent in describing the Defects or missing accessories in the outlet items they sell, esp if the items authenticity is under question. This has been processed and ACH went through this morning. This rating has decreased by -12% over the last 12 months. This Front Pocket Crumbled Calfskin Waist Bag features fun, flirty peach pink leather that will definitely get compliments from your fashion-savvy friends. las molestias. Although it is good to have a cash positive balance sheet when it comes to carrying inventory, a challenge in turning over that inventory comes from carrying classic, pricey pieces think Hermes Birkin bag, one of which sold for $70,000 recently on Rebag, or a Gucci double-G belt. When you buy through our links, Insider may earn an affiliate commission. You play a major role in how our customers feel when they leave the store. Theres also splitting and cracking on the strap wax edges and scratches on the hardware. 150,000 sf of Plastic Bag ManufacturingFrom Houston toLos Angeles, "Made in Corona" Watch the Mayor's visit to Republic Bag, 20 Silos of Plastic PelletsNon-stop Plastic Bag Production. Email our Customer Service team at contact@rebag.com Chat Click "Chat" at the bottom right of the screen Monday-Friday from 9 AM - 9 PM EST Call You can reach out to us via phone at 1-844-373-7723 Monday - Friday: 9 AM EST - 9 PM EST The classic Neverfull Monogram Tote carries the elegance of Louis Vuitton in every element. Now I cant use or sell it without the belt. The Rebag team curates designer collections with new arrivals each week, with over 50 designer brands to choose from. Contact Email contact@rebag.com Phone Number 844-373-7723 Rebag, a destination for buying and selling the most coveted designer handbags, watches, jewelry and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. The pace can be intense, especially . There is some heavy wear and discoloration on the base plus on the opening trim corners and handles. Rebag accepts returns in the US, though they have some terms and conditions. If you buy them, we get a small share of the revenue from the sale from our commerce partners. It makes sense that youd want to know the specific conditions of the Neverfull Monogram Tote, and were all about disclosure in this Rebag purses review. Rebag simplified the authentication process a critical step for the buying and selling of secondhand luxury goods by removing the multiple steps it takes to get a quote when it launched Clair this year. If you're questioning the authenticity of the bags on the site, Rebag outlines the methods its team uses to spot a fake. Despite the pandemic, Rebags business continues to thrive. Rebag, the authority on buying, selling and trading luxury goods, is currently one of the fastest growing retailers in the US and has established itself as a leader in the luxury re-commerce space. It stated that as long as they have not received the items that were shipped, I am still able to cancel, and have the down payment return, as well as request my handbags that I originally shipped to them to be returned, which is what I did. It includes handles and a practical carrying strap, with a black interior and included mirror so you can check yourself out while wearing it (at least, thats what I think its for). message, please email Ive investigated where to buy these luxury pieces in this Rebag purses review and created a list for easy access: So. to let us know you're having trouble. A claim was issued to Rebag on February 7th. Our best expert advice on how to grow your business from attracting new customers to keeping existing customers happy and having the capital to do it. Rebag also has an app, which you can download on your smartphone to speed up the buying or selling process or to just browse the beautifully curated selection whenever. excuses voor het ongemak. Your ability to be accurate and focus on the details . And, by the way, what's very important is it's a free quote. The company makes money on marking up the price they quoted the seller. Now, [with] Clair, you can get an instant quote on your own on rebag.com or our app, and you can literally figure out the resale value.. The bag has creases on the exterior and darkening, plus scuffs and watermarks on the leather trims and handles. an. Rebag Total Funding $68.3 M Company summary Overview Rebag is a company that owns and operates an online marketplace for buying and selling luxury handbags. Rebag corporate office is located in 575 Madison Ave, New York City, New York, 10022, United States and has 162 employees. How is this an authentic Bottega Veneta bag with it missing a key tag that is in all Bottega bags? I requested a refund and return label on 3/20 through Rebag's online contact site. I say go for it! You'll also see the estimated retail price, which sometimes can be $1,000+ more than the Rebag price so you can decide for yourself if you think it's a good deal. Please let us know if you need anything else. With Clair Trade, you can buy and sell items in one transaction, and only pay for the difference. Therefore, I demand full refund! Be sure to follow us on LinkedIn! , Contributor, amid consumers healthy appetite for sustainable, eco-conscious resale goods, 11 Entrepreneurs Reveal the Tech Tools They Can't Live Without, Doing Business As: What It Means to Register a DBA, Understanding the IPO Process and How It Works, 10+ Resources and Funding Opportunities for AAPI-Owned Businesses, Media In 2017 alone, Millennials contributed to an 85% surge in the sector. Rebag was featured in Fast Company, Vogue, WWD, Harpers Bazaar and the New York Times. It has now been two months and I still have yet to have any kind of resolution/refund. Rebags internal analysis estimates that only one out of 10 owners of luxury merchandise are currently reselling their goods. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This practical, stylish Vintage Bamboo Suede Mini Backpack costs $535 with an estimated retail value of $1,295. Contact Information Website www.rebag.com Formerly Known As Rebagg Ownership Status Privately Held (backing) Financing Status Venture Capital-Backed Primary Industry Internet Retail Other Industries Luxury Goods Accessories Primary Office 575 Madison Avenue New York, NY 10022 United States +1 (844) 000-0000 Rebag Timeline 2020 2021 2022 2023 Read on for more tech tools that entrepreneurs can't live without. Around mid-April when we did this 15% promotion, it was our biggest week ever. Plus, I love storing my computer in a messenger bag instead of trying to fit it into a regular purse. Rebag is headquartered in New York, 390 W Broadway, United States, and has 5 office locations. On the night of February 16, 2023 I placed a purchase for a trade with Rebag. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. Email us at reviews@businessinsider.com. The brands motto is a simple one: endless access to luxury. You can also call the team at their New York office: 1-844-373-7723. Today, gently used luxe fare is particularly compelling to the younger HENRYs high-earners-not-rich-yet whose appetite for luxury goods doesnt match their spending power, she said. It features an elegant suede exterior, comfortable leather straps and a fabric interior. It could be reducing time. Everything that you need to know to start your own business. rebag rebag bar rebag madison avenue rebag: llc rebagg ny olcrbag ryebrook llc Rebag Global Presence Search All Employees Key Employees of Rebag Kevin Weinman Chief Financial Officer Phone Email Lemuel Toledo Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Our **************** team just reached out to you directly requesting pictures of this claim so we can do a proper investigation. Learn more. Because it's well-organized, well-presented, and well-curated Rebag is sure to make any hangbag aficionado swoon. With a special focus on the varying needs of our customers, our goal Sell within six months and get 75% back, 12 months 70% all in Rebag site credits. The navy blue leather stands out against the silver hardware accents. See details. They will only let you sell the bag back to them, which obviously isn't a solution considering the bag is now defective. Should I have not incessantly followed up, that paperwork likely wouldn't have been filed by Rebag. questo messaggio, invia un'email all'indirizzo Aydanos a proteger Glassdoor y demustranos que eres una persona real. I called ********* customer service and explained to them the situation/error they informed me that all is right and I will be actually getting my handbags back. Since 2014, the digitally native company has opened retail locations in. There are also creases on the exterior and minor wear on the interior, along with scratches on the hardware. At each "Clair Corner," customers can use a self-service kiosk to receive an instant price quote on the item they are selling via the Clair by Rebag software suite. Gorra worked in finance in Paris and London and eventually came to the States to attend Harvard Business School. Rebag, a destination for buying and selling the most coveted designer handbags, watches, jewelry and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. When one thousand dollars can pay your rent and then some, it can seem excessive to drop that money on a single purse. While youre at it, you may want to check out Rebag SOHO. Lamentamos Full-Time. If they are going to assume that responsibility on behalf of customers it is crucial that customers are aware of the following: Rebag doesn't declare a value of the package upon creating the label therefore nothing is covered if it's lost in the hands of ***Upon an investigation being opened by *** and a claim processed - Rebag doesn't provide requested paperwork in a timely manner. 1615 H Street, NW ****** closet inspected my bag and informed me via email: We have inspected your item and regret to inform you we are not able to make an offer on it. But even the true luxury goods consumer with plenty of money to spend are turning to secondhand purchases for classic, collectible items or styles they may have missed, Danziger said. 45 complaints closed in the last 12 months. Over the past year, Rebag has modified its traditional retail model, integrating high-tech touchpoints throughout the store aimed at providing consumers with a truly immersive retail experience, in a more compact format. Fashion retail was ripe for disruption, and the downturn spawned a whole new class of entrepreneurs: those who rent the goods instead of sell them. All the salesperson did was ask for my order #, made me sign an electronic form and took my bag. Get the latest business insights from Dun & Bradstreet. The sought-after white leather Amore Leather Flap Shoulder Bag is perfect for a memorable, fancy occasion like a wedding or fancy baby shower. los inconvenientes que esto te pueda causar. Nothing in Rebags description of the bag detailed this defect. Funding. The premium pieces range from timeless classics like signature Louis Vuitton monogrammed purses, to more eclectic and vibrant ones from designers like Dolce and Gabbana. By acting as the middleman between those who want to sell their old luxury bags and those who want to buy new ones. These roomy purses are great for having sleepovers at the bfs house, working at a cafe, and or taking on a weekend trip. After reviewing all the documents and terms for this submission order, we are not able to anything else here. Private . This piece has a soft leather exterior, a stitched handle, and brown fabric interior. From business ideas to researching the competition. I bought a bag that was rated to be in great condition. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. We've reviewed your claim. There are strict guidelines on what condition bags must be in in order to be accepted. The website shows it fails and the money goes back to my rebag wallet at the same time. Expedited orders cost $50 and are only available in the US. No other reputable consignment company I have done business with has any kind of outlet sale shop nor would they deny a return request if an items authenticity is in question. You dont always need an excessive amount of storage, and these purses offer a middle ground between storing the essentials and items you want to carry just in case (makeup touchup anyone?). The return policy is unacceptably short. They stated to wait 2-3 business days for it to correct itself. The Clair Technology Suite includes: Rebag will also use the round to scale its tech-enabled brick-and-mortar business. Not only did the most affluent customers stop spending, but so did aspirational shoppers those who scrimp in other areas in order to plunk down the necessary dough to score a high-ticket item. Attached is the screenshot of their explanation.I requested a full refund for my purchase, but Rebag denied my request. Rebag's entire business model centers around selling designer backs that have been pre-used. Note that it can take 2-3 business day to reflect on your bank account. We buy inventory. Unfortunately we are not able to track a single label that didn't have a package nor it made to the actual *** terminal. Lipstick, phone, wallet, hand cream, and Im good to go. NEW YORK, Dec. 15, 2021 /PRNewswire/ -- Rebag, the authority for buying, selling and trading luxury, announces $33 million in a Series E funding round, led by private . I basically gave them a $1,500+ bag for free at this point because I have nothing from them on their end. In order for the BBB to appropriately process your response, you MUST answer the question above. Once Rebag has received the return, you will get a refund to your original payment method within 10-15 business days. But once he earned an MBA, Gorra switched gears and jumped into the world of fashion specifically secondhand resale one of the more sustainable, eco-conscious sectors of an industry notorious for encouraging unconscious consumerism. Additionally, you can find some cool, vintage pieces that you wouldn't be able to find in a retail store today. Rebag has simplified its authentication process by implementing an effective technology. If I do not receive my payment for this highly valuable bag by EOD tomorrow, April 25th, I will involve my lawyer for lethal action. Note that complaint text that is displayed might not represent all complaints filed with BBB. The items that have the most appeal in the secondhand market are watches and jewelry, she said. Apparently,I missed the very very small print on the description page that it was outlet. By reselling its luxury handbags anywhere from 40% to 70% off their original retail price, Rebag aimed to tap into a small but lucrative part of the overall $316 billion global luxury market, which has grown 10% per year since 2015 and reached $29.2 billion in 2019, according to Bain estimates. If Rebag stands behind its authentication process, they would honor a long time customers return request over concerns about a bags authenticity. You can purchase syndication rights to this story here. I'd like the BBB to be aware of these business practices. Here are the areas where REBAG made multiple mistakes and really needs to work on their logistics when it comes to providing customers with shipping labels. Same. There's probably more Hermes and Chanel and Louis Vuitton bags than you will see anywhere else in the world, he quipped, So, I've been exposed to that product indirectly. The Rebag team curates designer collections with new arrivals each week, with over 50 designer brands to choose from. Prompt Service Put Republic Bag to Work for You! Since 2014, the digitally native company has opened seven retail. I've been exposed to that customer. More importantly, Gorra noted, I certainly have an understanding of psychology and the behaviors of [luxury] customers.. Rebag, a startup that buys and sells luxury goods, has just launched a free app called Clair AI that allows you to take a photo of a handbagwhether in your own closet, at a store, or even. This seems like a great way to get your money back and continue switching up your style, but were just getting started in this Rebag purses review, so hold on to your opinions before we explore the brand in full. Unfortunately we cannot accept a return for an item you purchased in April 2022. 575 Madison Ave, New York City, New York, 10022, United States. Customers often dont know with certainty the resale value of what they own, according to Gorra. Many Rebag customers said that their bags exceeded their expectations. The Artsy Monogram Leather Handbag, another timeless Louis V. piece, is more artsy than the other monogrammed bag we looked at. Press. I submitted the ring for an authentication, and Fashionphile found the ring to be counterfeit. Please let us know if you are able to find the receipt from the *** store from when you brought the package to them. If you're questioning the authenticity of the bags on the site, Rebag outlines the methods its team uses to spot a fake. Since joining the team in 2018, Remi has reviewed hundreds of products and interviewed founders of industry disruptors, such as direct-to-consumer startups. Please help us protect Glassdoor by verifying that you're a Edit Lists Featuring This Company Section, Rebag Debuts Wallet Feature to Help Break Resale Supply Bottleneck, E-Commerce Companies With Less Than $1B in Revenue (Top 10K), East Coast Companies With Less Than $1B in Revenue (Top 10K), New York Companies With Less Than $1B in Revenue (Top 10K). Business Development Director, VIP Services, Business Development Director, International B2B Lead, Find your B2B customer within minutes using affordable, accurate contact data from Datanyze. And I took it from there.. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. After all that, there is no guarantee that the item will be accepted, or that it will sell. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Were independently supported by our readers and we may earn a commission when you buy through our links. Your bag is ready for pick up in our store. Say hello at rrosmarin@businessinsider.com. Domestic orders take 7-10 business days to arrive after the order date. I purchased a Bvlgari B.Zero 1 gold ring from Rebag in April 2022. Then in the same . Ill showcase some of the most sought-after pieces: This gorgeous Rockstud Leather Messenger Bag from Valentino is edgy and flirty with its stud detailing and compelling red tone. Customer Reviews are not used in the calculation of BBB Rating. Designed for business owners, CO is a site that connects like minds and delivers actionable insights for next-level growth. Your email address will not be published. After graduating from Colgate University with a degree in Creative Writing and Political Science, Remi joined Business Insider to help readers find the best products worth buying. The company operates online and in stores, with locations in Los Angeles, New York, and Miami. 5/4 @ 1 PM ET REGISTER NOW! Although there is no such a thing as an academic course in authentication studies the way there is for those who work in fine art at Sothebysor Christies, for example, the experts balance their observational skills and years, sometimes decades, of experience assessing luxury handbags and they've picked up patterns. I've tried calling and am disconnected each time I'm put on hold. In June, the company revealed that it would expand its offerings to include a broader range of secondhand luxury accessories from sunglasses, scarves, belts and gloves to small home accessories. The condition of the piece is properly described and this item was properly inspected and met our Authentication standards. Unfortunately we can't accept a return at this point. Lets dive into some coveted pieces! I cant believe they would operate business lie through their teeth!! You must agree to abide by the following terms in order to use the Rebag Services and/or the Rebag Websites. To stay on top of all the news impacting your small business, go here for all of our latest small business news and updates. Theres also scratches and tarnish on the hardware. Rebag, the authority on buying, selling and trading luxury goods, is currently one of the fastest growing retailers in the US and has established itself as a leader in the luxury re-commerce space. My Rebag purses review will showcase some of their top sellers in each category: Rebag has turned up tons of options in the bucket, backpacks, totes, crossbody bags, hobos, messengers, shoulder bags and satchels. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need. Since 1976, Republic Bag has maintained a position as the innovative leader in polyethylene Si continas recibiendo este mensaje, infrmanos del problema Thats because while the brand has some stiff competition from the likes of other luxury resellers like The Real Real, ThredUp, Poshmark, and others that exclusively deal in handbags and accessories like Bag Borrow or Steal, it has an edge. At $780 with an estimated retail price of $2,495, this is another piece offering significant savings. Founded by Charles Gorra, what makes Rebag unique is that for the first time in the industry, it is possible to sell your designer goods and receive . Order #******. There is wear and discoloration on the exterior of the bag with creasing on the straps. Rebag is funded by 23 investors. Rebag cannot accept international returns. I tried to ignore it, but it's really bothering me that they are able to limit exchanges or returns in this way. Status: Resolved. Even though its referred to as mini, it still offers a decent amount of storage. As for further growth, Gorra said Rebag will invest in growth marketing, especially now that the stores, which served as an entree to a customer group who didnt always shop for luxury online, arent open for business. I called the company to complain considering these bags are thoroughly reviewed before they are sold. I definitely get the want to cycle through designer bags. These are boots and bags, the box would have weighted more than 0. On an average budget, though, luxury bags might be out of the question. Could you help me with it? (Some of those stores are just beginning to reopen; but plans for 30 new stores have been shelved). In the years Rebag has operated, the company has collected data on specific brands, what does and does not sell and what people are paying. Rebags expansion into accessories will be a natural fit for this type of marketing, he said. Novator and General Catalyst are the most recent investors. More information on Rebag is accessible through its mobile app and on rebag.com. Despite the complexity of the business and the potential impact of a further economic downturn, Gorra insisted, We feel like now we are pretty fluent in this sector and we're definitely looking at adjacent opportunities.. I was told I would receive payment in 2-3 business days. That's when you turn to Rebag, a site that lets you buy and sell authentic designer handbags. The announcement follows the release of the company's 2021 Clair Report, a consumer resource covering seismic shifts within the luxury resale market pertaining to retained brand value, pricing trends, and significant changes in overall brand ranking. You can shop the site by collection, price, brand, color, and more. The Vintage Bamboo Suede Mini Backpack by Gucci is classy while fitting with everyday outfits. Over the past few years, there has been serious growth in the luxury-goods market. Only to call *** on March 1st to find out Rebag had not provided the requested paperwork from Feb 7th. Bring accepted styles to a conveniently-located Rebag store and receive fast quotes plus upfront offers, or buy and sell in one transaction to earn 15% more and, in most states, enjoy tax benefits. For any further questions, please make read our terms of service (***************************************). . Now, with the pandemic and attendant economic fallout, consumers are turning to sites like Rebag even more, according to luxury expert Pam Danziger, founder and president of Unity Marketing. I didnt even use the bag within in 7 days. It was bigger than our Black Friday of last November, Gorra said. Selling counterfeit items as real is illegal! Unfortunately we cannot accept the return of final outlet sales. The quoted amount was $2520 even though the actual value of the items at resale is over $5000 but understand that's what comes with the resell price. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. That is its proprietary software called Clair (which stands for Comprehensive Luxury Appraisal Index), which allows consumers to generate a highly accurate price quote for their goods instantly online. You can purchase this purse for $850, which is very reasonable for a Balenciaga piece. The bag features a textured mocha brown background with beige monogram letters and handles with a tan fabric interior. My bank also didn't show any ach transfer.I was trying to contact with rebag customer by email, chat but there is not any progress and all the feedback is automatic reply. Options. "Since the company's inception, our vision has been to fuel the circular economy and create further transparency in the resale market," says Charles Gorra, Founder and CEO of Rebag. Was hoping for a discount on purses smh. We highlight products and services you might find interesting. They need to assume responsibility for things going wrong and resolve it with their custom and deal with *** separately if they are going to assume the responsibility of providing a shipping label and valuing/insuring a package rather than leaving that on the customer to handle. Disculpa The pearl D&G monogram is so fetch, as Gretchen Weiners says. Founded by Charles Gorra, what makes Rebag unique is the ability to sell your designer goods and receive upfront payment. This is the same response I received from the business and I do not agree with it. . Rebag has a post-money valuation in the range of $100M to $500M as of Dec 15, 2021, according to PrivCo. I sent my perfect New Jennifer bags in then got returned without the belt !!! Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. LEARN MORE. This is my first time selling with this company. I am lead to believe Rebag knew they may have purchased and vetted an inauthentic bag, but were willing to pass it on to an unwitting customer. Please let us know if we can help with anything else. E-commerce was still 80% of its business at the beginning of March when quarantines were put in place in many cities. Learn more about the benefits of small business membership in the U.S. Chamber of Commerce, here. That way we can go ahead and get this problem resolved ASAP . Customers can sell a once-loved item within 60 minutes by leveraging Rebag's unique upfront payment offering, or buy and sell an item in a single, combined transaction via Rebag's recently launched service: Clair Trade. If you want to learn more beyond this Rebag purses review, you can write a request to the customer service team on Rebag.com by clicking chat at the bottom right of the screen from Monday to Friday 9 AM-7 PM. For sure, and the majority of customers were satisfied. Get the full list, To view Rebags complete board members history, request access, Youre viewing 5 of 46 investors. Are you imagining outfit ideas? Lydia Dishman This isnt surprising because watches and jewelry are highly-collectible categories which hold value, whereas clothing tends to be more time-sensitive, said Danziger. Customer service assured me that this is part of the process and that I will receive both handbags back to give it 3 to 5 business days which I did I called back after the 3 to 5 business days and realize that they still are not returning my handbags so I mentioned to them that if they want to keep the handbags, they can go ahead and pay me out as a cash out rather than a store credit I found out that they werent able to do that that I would be able to Get a cash out but at a much lower amount so I decided to keep site credit for one handbag Louis ******* braided handle metis and to have the multi color pochette returned they sent a new email wanting to clarify, which I did clarify please see email sent March 6 stating that yes I want my other handbag return I have not heard from them.
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